Return and Refund Policy

At Biponi Mart, your health and trust are our top priorities. As a leading life style products supplier in Dhaka and across Bangladesh, we strive to ensure every product delivered meets your expectations in terms of quality and reliability. Please read our Return & Refund Policy carefully before making a purchase.

In-Store Purchase Policy

  • Customers are strongly advised to check all products thoroughly in the presence of our sales representatives during in-store purchases.
  • Once the product is checked and sold, it will be considered final. Any issues that arise later will be handled only under the warranty terms provided with the product.
  • Change of mind or compatibility issues will not be considered valid reasons for return or exchange.

Online Purchase Policy

  • Upon receiving your product, please inspect it immediately in the presence of the delivery personnel.
  • If there is any visible damage, incorrect product, or manufacturing defect, notify us within 24 hours through our hotline number.
  • Do not break the product seal or tamper with the packaging if you suspect any issue. Opened, used, or damaged products will not be eligible for return.
  • If possible, we strongly recommend recording an unboxing video for verification in case of any claim.

Return & Replacement Conditions

Returns or replacements are applicable under the following conditions:

  • The product is found to be defective upon delivery ( manufacturing fault).
  • The product is not what you ordered (wrong model or specification).
  • The issue is reported within 24 hours of receiving the product.
  • The product is returned in its original packaging with all accessories, manuals, and invoice.

If the product qualifies, it will be reviewed by our technical team. If verified:

  • A replacement will be issued.
  • If a replacement is not available, we will provide an alternative or offer a refund.

Refund Policy

  • Approved refunds will be processed within 5 to 10 working days.
  • For online payments (bKash, Rocket, Cards, etc.), standard gateway and transaction fees will be deducted.
  • If you received a cashback or promotional discount, that amount will be adjusted from the refund.
  • Delivery and service charges, if applicable, are non-refundable.

Courier Damage & Liability

  • If a product appears damaged upon delivery, please refuse to accept it and inform us immediately.
  • If the courier is accepted and later found to be damaged, Biponi Mart will not be liable for any claims.
  • We are not responsible for delays or damages caused by third-party courier services.

Invalid Return & Refund Reasons

Returns and refunds will not be accepted for the following reasons:

  • “I don’t need it anymore.”
  • “I don't need the product now.”
  • “I changed my mind.”
  • “I ordered it by mistake.”
  • “It’s not as I imagined.”
  • “I want to try the product before I purchase.”
  • “It is not compatible with my setup.”

We are a dependable medical equipment supplier in Bangladesh. Contact us to learn more. Call our team on 01352 268 079 anytime.