Warranty Policy

At Biponi Mart, we are committed to providing reliable Life Style Shop and after-sales support. While we do not manufacture products ourselves, we work closely with authorized importers, distributors, and manufacturers to ensure that every warranty claim is handled professionally and fairly. This Warranty Policy outlines the terms and conditions of warranty support, including what is and isn’t covered, as well as our sales return and service warranty policies.

General Warranty Terms

Biponi Mart acts as a retail supplier and service provider, not a manufacturer.
All warranty claims are subject to the policies of the original importer, distributor, or manufacturer.
We forward any eligible warranty claim to the respective party on the customer’s behalf.
Customers must submit the original purchase receipt or proof of purchase when requesting warranty service.
Warranty service timelines may vary depending on the product type and availability of spare parts.

Reasons Why a Product Will Not Be Covered Under Warranty

Warranty support will be voided or denied under the following conditions:

Physical damage caused by accident, misuse, or mishandling.
Water or liquid damage unless the product is officially marked as waterproof.
Tampering with the product, including opening the device or unauthorized repair attempts.
Incorrect installation or failure to follow product usage guidelines.
Burnt or broken electrical parts due to voltage issues or improper power supply.
Loss or theft of the product.
Expired warranty period.
Missing invoice or proof of purchase.

Biponi Mart reserves the right to inspect the product before accepting a warranty claim.

Sales Return Policy

To ensure transparency and fairness in the return process, we follow these conditions:

Accepted Sales Returns

Products that are damaged or defective at the time of delivery.
Wrong items delivered (e.g., different model or specifications).
Products eligible for return must be reported within 24 hours of delivery.

Conditions for Valid Return

The product must be unused, with all original packaging and accessories intact.
The original invoice or receipt must be provided.
Biponi Mart must be informed via call or email before initiating the return.

Non-Returnable Items

Used Any products.
Products with a seal broken or missing accessories.
Customized or special-order items.

Refund Method: Eligible refunds will be processed through bank transfer or mobile banking within 7 working days after the returned product has been inspected.

Service Warranty Policy

In addition to product warranties, Biponi Mart also offers limited service warranties for certain equipment. These services cover repairs or maintenance for issues not caused by customer misuse.

How to Claim Warranty

To initiate a warranty claim:

Call our support team or email us.
Provide your invoice and a description of the issue
Deliver the product to our service center, or schedule a pickup (for eligible items)

Our team will assist in forwarding the product to the relevant distributor or manufacturer and keep you informed throughout the process.

Important Notes

Warranty service does not guarantee a replacement; repairs are the first course of action.
Biponi Mart is not liable for delays caused by third-party service centers or importers.
Customers are responsible for keeping proof of purchase safe.

Biponi Mart is a life style products supplier in Bangladesh that delivers quality products and dependable after-sales support nothing less.